Soft side of Six Sigma and Lean

Your achievements
 

• Practical experience in identification of the stakeholders and their "positions" related to the improvement project (from "making it happen" to "blocking the project").
• Knowledge how to develop influencing approaches for the stakeholders in the different positions.
• Discovered your own way in dealing with own resistance and biases.
• Understanding the impact of the team roles, uncovering your own primary and secundary team role.
• Known with the basic tools / methodes to diagnoze team / individual behaviours in the projects.

Our contributions

• Creation of the situations by simulations with the possibility to "feel" the different dimensions of a change management process.
• Provision of the possibilities to experimant with the different facilitating interventions in a safe, learning environment.
• Intensive, data points based feedback to the participants, helping to learn how to interprete own and others reactions.
• Providing exercises and approaches to work on the "Change Mgt DNA elements". 

DNA of the change management process:

• Team introduction
• Roles in a team
• Ground rules for a team
• Facilitating
• Communication
• Stakeholders identification
• Stakeholders influencing
• Mgt. of resistance and emotions
• Negotiating
• Conflict management