Process improvement

• Performance of the processes is predictable.
• Processes are more robust, less variance.
• Cost of non-quality reduced.
• Speed and flexibility of the processes increased.
• People involved feel more being the “owners” of the processes.

3 main approaches could be used, depending on process performance gap between the current situation and the desired situation: 

1. Just get it working as designed (“Just do it”). Implementation of the process as designed, supported by on the job training, mini audits, simulations and visualisation of measurements.
2. Improvement of the key parameters of the process, lagging behind the stated requirements. Establishment and training of the small improvement teams, throughput time of improvement actions maximally 90 days, in dept measurements and use of different quality and creativity tools.
3. Radical improvement of the process – meaning process redesign. Problem definition, measurements, analysis, generation of the new process set-up, pilot trial, review and final implementation, including quality assurance measures.  Use of the new ISO 9004 as a solid base for improvement approach.